Cabin Crew Jobs – Virgin Atlantic

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Virgin Atlantic
Heathrow Airport
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If you would like to apply, please complete the application questions and upload your CV.

Please bear in mind you should not apply if you have applied to us within the last six months.   

If you’re ready to go further to deliver exceptional customer service, there’s no globe like our globe. From San Francisco to Sydney, Tokyo to Tobago, our growing network of destinations spans the world. But getting up close and personal with far-flung places isn’t the only reason to join us. Our Cabin Crew are ambassadors for our brand and an essential part of our ever-growing success story. So we invest in them every bit as much as the in-flight innovations and state-of-the art fleet that make us the envy of the skies.

It will be your passion and professionalism that makes every flight something to write home about. It will be your enthusiasm and attention to detail that will cater for every passenger’s needs. And it will be your knowledge and cool, calm and collected approach that will get everyone to their destination – safely and securely.

That’s why we look for people with personality, a sense of fun and an instinctive understanding of what makes our brand of customer service uniquely Virgin Atlantic; people who go out of their way to deliver an experience to remember – and love every minute of it. So if you have the resilience to deal with the demands of a cabin crew lifestyle and the commitment to get through five weeks of rigorous safety training, we’d like to hear from you.

The following is currently provided (after a qualifying period):·

- a basic salary of £11,968; trip pay, plus on board commission. – one of the best travel concession schemes in the industry offering up to 7 free of charge tickets per year (tax only to be paid) – life assurance – pension scheme – income protection insurance – medical benefit plan – season ticket loans

Contract Type: Full time, Permanent

Location: our Cabin Crew fly from both Heathrow and Gatwick Airports

Role Purpose

The personality of Virgin Atlantic Airways is reflected in our Cabin Crew. They are friendly and approachable and accommodate the varying needs of our customers while showing pride in their environment and appearance and positively reflecting our exciting Company brand and image. Ultimately your tenacity, hard work and enthusiasm will help to make our customers have the most memorable experience aviation can offer.

Responsibilities
As a Cabin Crew member you’ll be involved in everything from the anticipation and understanding of each of our customer’s needs to providing the highest standard of comfort and customer care. All this whilst ensuring the safety of our customers, your fellow crew and aircraft. You’ll really know your stuff – all you need to know about Safety, Security and Aviation Medicine will be taught during your initial training at our state of the art training HQ. It will be up to you to keep to that high standard throughout as you will have to pass regulatory exams every year to keep your Wings. You will need to genuinely engage with our customers, so will need to demonstrate a sincere passion for people, customer service and their importance to Virgin Atlantic. Working as part of a team you’ll play an important part in ensuring a seamless and consistent service. You should be a good communicator at all levels, supporting others in doing the same. Our Cabin Crew are the ultimate ambassadors for Virgin Atlantic so an understanding of our business and how you can contribute to its success is important. You’ll need to remain up to date with business performance and initiatives and should provide feedback on issues that impact on the customer experience. Through this you can have a real impact on helping us achieve our Company objectives.
Requirements

In our world, people matter so you should be able to demonstrate a strong customer service ethic and a real passion for delivering the exceptional customer service that we are famous for.

You’ll need to take responsibility for identifying, acknowledging and acting to resolve customer queries ensuring a positive outcome where possible.

You will be expected to positively promote our award winning product, services and key business messages so remaining up to date with business performances and initiatives will be important.

You will need to be:

minimum of 18 years old minimum of 5’2″ in height (this will be checked at interview stage) minimum of 3 GCSE level passes (or equivalent) Fluent in both spoken and written English Have the right to live and work in the UK indefinitely and without restriction In good health – the work can be physically demanding and you will often work through the night so must be in excellent health A confident swimmer (being able to swim 25 metres + and tread water)

Additional Information….
You must be prepared to be away from home on weekends, Bank Holidays and over festive periods. Please bear this in mind as this can often disrupt your social life!
To apply direct with Virgin Atlantic click HERE
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Posted: 16 September. 2011

Author: Editor

Category: Aviation Airline Jobs, Cabin Crew, Cabin Crew Jobs

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